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Ten gigabit home broadband tested in UK

Broadband speeds of up to 10 gigabits per second (Gbps) have been tested in a home in the former Olympic village in east London. Broadband operator Hyperoptic conducted the test, claiming it is the first time such speeds have been brought to a UK home using an existing ISP network rather than a dedicated line. Firms are now looking to roll out full-fibre technology in the UK. Ofcom boss Sharon White said higher speeds were becoming more necessary. “The amount of internet data used by people in the UK is…

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EE 'shoebox' to tackle broadband not-spots

Telecoms company EE has revealed plans to sell a 4G antenna that promises to bring fast broadband internet to thousands of homes in rural areas. EE’s Simon Till said the “shoebox-size” antenna would let more people access the company’s 4G broadband service. The company said it had delivered speeds of 100Mbps to homes during a trial in Cumbria. One analyst said the plan would appeal to people who could not get fast speeds through a fixed broadband line. “We’ve heard of farmers doing a similar thing, putting up masts on…

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BT's Openreach plans faster broadband push

Openreach, the BT-owned firm that manages the UK’s broadband infrastructure, has vowed to introduce “ultrafast” internet connections to three million premises by 2020. The company said it was accelerating its plan to run fibre connections directly to homes and businesses. It will increase internet speeds from 24 megabits a second under superfast broadband to 100 megabits. The first phase will begin this year, targeting eight cities across the UK. Openreach, which operates independently from BT, said Birmingham, Bristol, Cardiff, Edinburgh, Leeds, Liverpool, London and Manchester would form the first phase…

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Call for broadband consumer champion

Six out of ten broadband customers endured slow service or had their connection stop working altogether last year, according to Citizens Advice. It wants the government to appoint a telecoms consumer advocate to help promote the case of fed-up customers. The advocate should be included in the upcoming Consumer Green Paper, it said. Almost a quarter of the 4,000 people surveyed for Citizens Advice said internet problems had disrupted their work or study. The report said that customers on average spend 2.4 hours trying to sort out problems with their…

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Technology 

TalkTalk most complained-about broadband provider

TalkTalk has been named as the most complained-about broadband firm in the UK, according to the latest report from regulator Ofcom. The watchdog received nearly 250 complaints a day about communications services from July to September 2017. The Post Office came out worst for landline services and Vodafone received most complaints from mobile users. In response, TalkTalk said closure of customer service centres in India had been partially to blame. “That move, and a radical shift to self serve, is already delivering a material improvement in customer satisfaction and we…

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BT guarantees broadband speeds for two new services

Consumers are being guaranteed minimum speeds of 100Mbps in two new ultrafast broadband services from BT. Those who signed up to either package would get £20 compensation if their internet download speed fell below 100Mbps, up to four times a year, according to BT. But only 250,000 homes will be able to access the services – a fraction of all internet-connected premises. A price comparison site also questioned the “hefty” cost of the services. The Ultrafast Fibre 1 and 2 packages are now available in 46 locations, from Armley in…

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UK homes to get faster broadband by 2020

The government has said homes and businesses will have a legal right to high-speed broadband by 2020 after rejecting a voluntary offer from BT. Openreach, owned by BT and responsible for the infrastructure, offered to speed up improvements to 1.1 million rural homes. The government has promised access to speeds of at least 10 Mbps by 2020. BT said it respected the government’s decision. The government believes the regulatory Universal Service Obligation offers “certainty”. Under the plan, broadband providers will face a legal requirement to provide high-speed broadband to anyone…

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